FAQ

Frequently Asked Questions

Product & Performance

• Does it really work?

Yes! The board features a safe filing surface designed to file down nails gradually. As your dog instinctively scratches to reach a treat reward hidden inside, their nails are trimmed "little by little" without the trauma of traditional clipping.

• Is it easy to clean?

Absolutely. It is designed for repeated use. Simply remove any leftover treat debris and wipe the surface with a damp cloth as needed.

• Does it fit all dog sizes?

Yes. The filing surface is resistant and effective for small, medium, and large dogs alike.

Safety & Comfort

• Is it safer than cutting?

Definitely. Because there is no direct cut, you eliminate the risk of hitting "the quick" or over-trimming. It is a gradual, stress-free alternative specifically designed for nervous dogs who hate traditional clippers.

• Can it damage my dog’s paw pads?

No. When used correctly under supervision, the main contact occurs at the tip of the nail, not the pad. Since the movement is voluntary and not forced, it is much gentler than holding a dog’s leg still for manual cutting.

Usage Tips

• What about the back legs?

Back nails typically wear down naturally during daily walks on pavement or hard surfaces. Since the front paws carry most of the weight and the nails grow faster, they require more frequent maintenance. If you do need to trim the back nails, it will be much easier once the front paws are already taken care of!

Shipping & Returns

• How long does shipping take?

• Processing: 1–2 business days.

• Delivery: Typically arrives within 6–9 business days after shipment.

• Tracking: You will receive a tracking number as soon as your order is ready.

• What is your return policy?

We offer a 30-Day Money-Back Guarantee to ensure you and your pup are completely satisfied.

• Is shipping protected?

Yes, all packages are fully insured door-to-door for your peace of mind.